Spark a fresh kind of conversation.
Enhance your customer experience with AI.
CogniSpot is your AI Shopping Assistant platform supporting customers 24/7 for effortless order tracking, product recommendations, and enhanced shopping experience.
Trusted by Leading E-Commerce Companies Worldwide
AI-Enhanced Conversational Commerce
Revolutionize Customer Engagement and Drive Sales
Product Questions
Instruct the AI Agent to answer common questions your customers might have.
Product Recommendations
Understand customer shopping history and recommend relevant products.
Order Updates
Track customer orders status instantly—no wait, just answers from AI Assistant.
Speak Your Language
Customer can speak their native language and Chatbot respond to their Shopping queries.
All-in-One AI Shopping Assistant Streamlining Every Task
Marketing & Sales
Engage
Don't miss a chance to get 60% off your next purchase.
Convert
Check out the items in your shopping cart and get 15% off your order.
Customer Care
Answer
Yes, we guarantee delivery until Christmas if you order today.
Updates
Could you please give me your order number? I’m happy to look into it.
Recommend
I think this backpack would be a great fit for your kids.
Engage
Don't miss a chance to get 60% off your next purchase.
Convert
Check out the items in your shopping cart and get 15% off your order.
Recommend
I think this backpack would be a great fit for your kids.
Answer
Yes, we guarantee delivery until Christmas if you order today.
Updates
Could you please give me your order number? I’m happy to look into it.
Engaging Prospects
AI Shopping Assistant engages each visitor with warmth, sparking conversations. It answers FAQs and recommends products-all automatically.
Converting Visitors
AI Shopping Assistant engages each visitor with warmth, sparking conversations. It answers FAQs and recommends products-all automatically.
Transferring Chats to Agents
When a visitor requires more assistance, CogniSpot AI Shopping Assistant will seamlessly hand over the conversation to a knowledgeable live chat agent.
We support every type of interactions for a smarter shopping experience
Voice AI Agent
Customers tap the phone icon, speak naturally in their own language – AI responds in real time.
Voice To Text
Customers ask questions in natural language, and the AI Agent replies with clear responses in text format.
Text To Text
Customers type their product questions or order inquiry, Agent respond back in text format.
Live Agent Avatar
Pre-selected agent speaks the response back to the customer with their queries.
ENHANCED CUSTOMER EXPERIENCE
Transform the Visitor-To-Customer Experience
Leverage your data to instantly resolve 70% of user inquiries with precise, verifiable responses, and deliver authentic customer experience in over 50 languages across various channels.
Elevate your customer experience
- Engage and delight customers
Deploy an AI agent that is always, empathetic, and aligned to your brand tone and voice.
- Support your customers in real-time
Help customers with even their most complex issues, whether making an exchange or updating a subscription.
- Adapt and get better, faster
Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.
Personalized Shopping Assistance
- Smart Product Discovery
AI-driven recommendations and tailored advice simplify product selection.
- Personalized Engagement
Each interaction is customized using intelligent insights.
This personal touch increases satisfaction and drives conversions.
- Seamless Shopping Journeys
The platform anticipates customer needs and preferences.
It ensures every shopping experience is smooth and efficient.
Seamless Order Management
- Smart Order Management
Effortless order tracking and automated shipping updates. Resolve common order issues instantly, without hassle.
- Personalized Customer Support
Deliver quick, tailored responses that boost satisfaction. Create a seamless, delightful shopping experience.
- Operational Efficiency
Streamline workflows and cut down manual tasks. Support every customer in real time, effortlessly.
Interactive FAQ Automation
- Instant Answers to FAQs
Smart automation handles common queries on pricing, returns, shipping, and availability.
- Faster Response, Happier Customers
Automated replies mean customers get answers instantly.
This leads to improved satisfaction and a smoother experience.
- Focus on What Matters
Your team can now prioritize complex, high-value inquiries. That means better service quality and greater efficiency.
CogniSpot Speaks in Native Language
Introducing voice, a new way to communicate with your customers using conversational AI.
- Talk faster and smarter with voice-powered conversations
Your AI agent offers engaging, personalized conversations—always available, infinitely patient, and capable of real-time reasoning, prediction, and action.
- Bridge directly into your support center environment
Easily integrate with your existing tech stack—complete with smart escalation, intelligent routing, and concise, actionable summaries.
- Scale unified, high-quality interactions across all customer touchpoints
Build once, deploy everywhere with Agent OS—a trusted AI agent that continuously learns and aligns with your brand, goals, and workflows.
AI Shopping Assistance Benefits
Engage customers, delight them, drive results
Our advanced AI delivers accurate, conversational support for your customers—cutting operational costs while freeing your team to focus on high-value, personalized service and sales.
24/7 Sales & Support
Your AI agent works around the clock to engage customers and close sales. Always-on engagement means more revenue.
Personalized Shopping at Scale
AI-powered recommendations in real time deliver Netflix-style experiences for every customer—automatically.
Reduce Operational Costs
AI instantly handles common questions, allowing your team to focus on high-impact issues.
Skyrocket Conversion Rates
Proactively engage customers and help them make faster, smarter buying decisions with guided shopping experiences.
Drive Smarter Decisions
Leverage chatbot conversations to optimize products, pricing, and promotions.
Scalable, Secure, and On-Brand
Whether you're serving hundreds or millions, your AI agent stays on-brand and policy-aligned—no surprises, just results.
How it works
Upload your data, train your AI agent, customize its style to match your brand, and add it to your website in under ten minutes
1. Import Your Data & Train Your AI Agent
Upload your data, train your AI agent, customize its style to match your brand, and add it to your website in under ten minutes
2. Customize Behavior & Appearance
Adjust tone, language, interface, and branding of your AI agent to align with your company’s identity, ensuring a seamless, personalized customer experience.
3. Embed on Your Website
Quickly add your AI agent to any webpage using a simple code snippet, allowing instant availability to assist site visitors with questions or support.
4. Integrate with Your Tools
Connect your AI agent to CRM, email, or scheduling platforms so it can automate workflows and streamline communication across all your business systems.
5. Monitor Conversations & Gain Insights
Track interactions, analyze user intent, and gather performance data to improve responses, measure satisfaction, and uncover valuable trends about customer needs.
Security First, No Training on Your Data
Security is foundational to CogniSpot. Our platform is built with advanced safeguards to ensure your data remains protected, and your workspace stays confidential and uncompromised.
- Built-in guardrails ensure your AI agent stays on-topic and aligned with brand guidelines.
- Real-time monitoring lets you oversee live interactions, ensuring quality, compliance, and fast intervention when needed.
- AI can be dynamic — but your security shouldn't be. When AI accesses core systems of record, every interaction is tightly governed, logged, and compliant.
- Our integration ensures AI adheres to your policies, protocols, and enterprise-grade security standards — without exception. Because flexibility should never come at the cost of control or trust.
- Built-in QA workflows provide full visibility into every AI interaction, ensuring your customer experience team understands the why behind each response — enabling trust, accountability, and continuous improvement across all conversations.
- Your data is used solely to power your company’s agents — never shared or repurposed. We do not use your data to train any models.
- Our platform follows strict industry-standard security protocols to keep your data safe, private, and fully under your control.
- All personally identifiable information (PII) is automatically encrypted, masked, and securely stored.
- This ensures user data remains protected, confidential, and fully compliant with privacy regulations.
Unlock the True Power of Generative AI with the CogniSpot Platform
CogniSpot empowers enterprises to create advanced AI assistants through a groundbreaking method that combines a cutting-edge conversational AI engine with a no-code interface. Always aligned with your brand and compliant with internal and external regulations.
CogniSpot Standard
End-to-End Scalable AI Shopping Assistant Solutions.
CogniSpot Premium
Premium package includes 4 AI Products: AI Shopping Assistant, AI Voice Agent, Support Ticket Platform, and Conversational Analytical Platform with RAG Database for quicker response to customer queries and much more…
Connect All Your Data Sources
Seamless Integrations & Workflows
Instantly unify all your data in one secure AI-powered platform so you can start chatting with and reporting on all your company data and take action on real-time insights. Zero silos, zero wait, and zero hassle.
Loved by Customers All Over The World!
The AI chatbot has completely transformed how we support our customers. It answers questions instantly, 24/7—even complex ones like order status or shipping issues—all through simple, natural language. Our response time dropped and customer satisfaction skyrocketed!
Priya Mehta
Head of Customer Experience, TrendCart
Our customers love how easy it is to get real-time updates using the chatbot. Whether it’s tracking an order or asking a question, the AI responds instantly—no wait times, no confusion. It’s become a vital part of our support experience.
David John
Global Head of Markets Innovation Group (MIG) and AI Advisory Practice
Implementing this AI chatbot was a game-changer. It reduced our support load by over 40% and gave our customers the fast, accurate answers they needed—day or night. The natural language interface makes it feel incredibly human and intuitive.
James Liu
CEO, SnapStyle E-Commerce
