AI-Powered Support Platform
Effortlessly Manage All Your Customer Tickets
Experience seamless AI assistance that understands your customer needs and create and route the tickets to the right departments.
Powerful Features To Enhance Your Customer Experience
AI Case Agent
AI Case Agent resolves support tickets automatically, minimizing human effort and accelerating response time across your business.
Intelligent Routing
Automatically route tickets to the right teams and engineers—boosting efficiency, speed, and customer satisfaction effortlessly.
Real-Time Analytics
Gain real-time insights into team ticketing performance with intelligent analytics that drive smarter, faster decisions instantly.
Documentation Support
Instant accurate answers, faster support—help your team and customers resolve product questions in seconds.
Customer Cold Calling
Automate customer outreach and responses with AI-driven cold calling—cut costs and connect at scale, effortlessly.
Improved CSAT Scores
Boost customer satisfaction and accelerate growth with AI-driven support that delivers top-tier feedback and experiences.
Conversational Surveys
Gather feedback effortlessly with AI-powered conversational surveys that show customers you truly care about them.
Proactive Solution
AI-driven recommendations deliver proactive solutions and workarounds—before customers even submit a ticket or contact support.
Why CogniSpot
The Purpose-Built AI-Native Solution for Customer Experience
Trusted by Leading E-Commerce Companies Worldwide
Knowledge
Ticketing Solutions
Looking for an easy approach to customer support? CogniSpot’s RAG based system allows you to assign, group and update tickets with a couple of clicks. What’s more, when combined with our Analytical Insights, your business can gain insights into contact frequency and history for an in-depth view on all interactions.
Customize Platform
Style Your Support System
Ensure great interactions with your brand at every customer touchpoint. Create a sense of authority and brand recognition by inputting your logo and brand assets on how-to guides and articles. With custom fields such as RGB or HEX colour selections, drag-and-drop page builder settings and more your brand will become synonyms with great service.
Take Your Support to the Next Level
At Cognizight.AI, customer support is at the core of what we do. Knowledge has everything you need to create detailed knowledge base articles, handle customer queries with ease or build training guides.
Build a holistic suite of articles brimming with success tips to empower your customer base.
Increase in workforce productivity
Average Increase in sales
Of our clients would recommend us
Increase in CSAT scores
AI RAG Search
Quickly Deploy an AI Assistant from Your Own Knowledge Base.
Easily access the precise answers you're looking for and generate content that not only meets high standards of accuracy but is also trusted and reliable for any purpose.
